Terms & Conditions

I. BASIC TERMS
These General Terms and Conditions (hereinafter referred to as the "GTC") govern the relations between the parties to the purchase agreement/license agreement, where on the one hand the company VIKTRY - Sára Viktorie Chladová, IČ 09333401, with registered office at Na Bradle 1021, Světlá nad Sázavou, 58291, is the seller (hereinafter referred to as "VIKTRY" or "Seller") and on the other side is the buyer (hereinafter referred to as "Buyer").

Further information about VIKTRY can be found on the website https://viktry.cz in the "About Us" section.

According to these GTC, the buyer is a person in the position of a consumer.

A consumer is any person who enters into a contract with VIKTRY outside the scope of his business activity or outside the scope of the independent performance of his profession or deals with it in any other way.
By creating an order, the buyer confirms that he has familiarised himself with these GTC before concluding the contract, an integral part of which is the Notice before concluding the contract for Buyers-Consumers contained in Article II of the GTC, Warranty, Returns & Exchanges Policy, Privacy Policy and Shipping Policy, and that he expressly agrees with them, in the wording valid and effective at the time the order is created.

The buyer is aware that by purchasing goods that are in VIKTRY's business offer, he does not have any rights to use registered brands, trade names, company logos, etc. of VIKTRY or VIKTRY's contractual partners, unless otherwise agreed in a special contract in a specific case.

The Buyer will receive a copy of the GTC as an attachment to the order confirmation to the specified e-mail address. The Buyer will receive the invoice containing the basic data of the contract in the form of a link to download the invoice in electronic form, with which the Buyer agrees. Links to the listed documents are sent to the Buyer at the e-mail address that the Buyer specifies when placing the order.

II. NOTICE BEFORE THE CONCLUSION OF THE CONTRACT FOR THE BUYER-CONSUMER
VIKTRY informs the Buyer Consumer that:
a. the costs of means of remote communication do not differ from the basic rate (in the case of Internet and telephone connections according to the terms and conditions of the Buyer's operator, VIKTRY does not charge any additional fees, this does not apply to contractual transport, if applicable);
b. requires payment of the purchase price before the Buyer takes over performance from VIKTRY, or the obligation to pay an advance or a similar payment refers to the Buyer's requirements for the provision of specific services, if they are required and provided;
c. VIKTRY does not conclude contracts, the subject of which is repeated performance, if it mediates such contracts, the shortest period for which the contract will bind the parties is communicated by the provider of the given performance, including data on the price or the method of its determination for one billing period, which is always one month if this price is fixed;
d. the prices of goods and services are listed on the website operated by VIKTRY including all fees established by law, however the cost of delivering goods or services varies depending on the chosen method and transport provider and the method of payment for the order;
e. The purchasing consumer has the right to withdraw from the contract (unless otherwise stated below), within a period of fourteen days, which runs if it is
i. purchase contract, from the day of acceptance of the goods;
ii. a contract, the subject of which is several types of goods or the delivery of several parts, from the date of acceptance of the last delivery of goods; or
iii. the contract, the subject of which is the regular repeated supply of goods, from the date of acceptance of the first supply of goods;
whereas this withdrawal must be sent to the e-mail address viktry.thebrand@gmail.com.
f. The buyer consumer cannot withdraw from the contract:
i. about the provision of services that VIKTRY provided with the prior express consent of the consumer before the expiry of the period for withdrawing from the contract;
ii. about the delivery of goods or services, the price of which depends on fluctuations in the financial market independently of the will of VIKTRY and which may occur during the withdrawal period;
iii. about the delivery of goods that have been modified according to the wishes of the consumer or for his person;
iv. on repair or maintenance carried out at the place designated by the consumer at his request; however, this does not apply in the event of the subsequent performance of other than requested repairs or the delivery of other than requested spare parts;
g. in the event of withdrawal from the contract, the Buyer-consumer bears the costs associated with returning goods to VIKTRY, and in the case of a contract concluded via a means of distance communication, the costs for returning the goods, if these goods cannot be returned by the usual postal route due to their nature;
h. the consumer is obliged to pay a proportional part of the price in the event of withdrawal from the contract, the subject of which is the provision of services and the performance of which has already begun;
i. the consumer can file a complaint via the contact form here, or can file a complaint with a supervisory or state supervisory authority.
j. the contact e-mail address is viktry.thebrand@gmail.com. However, VIKTRY recommends contacting via its contact form.

III. CONTRACT
1. Conclusion of the contract
An order is created when the Buyer places the selected goods in the basket and sends the order. Before the Buyer confirms the order bindingly, he can change both the requested content in the basket, the method of transport and the method of payment. The buyer is obliged to check all the data that he entered/selected when creating the order. The purchase contract is concluded by confirmation of the order created by the Buyer by VIKTRY, VIKTRY is not responsible for any errors during data transmission. VIKTRY will immediately confirm the conclusion of the contract to the Buyer by sending an informative e-mail to the e-mail entered by the Buyer.

The resulting contract (including the agreed price) can be changed or canceled only based on the agreement of the parties or on the basis of legal reasons, unless otherwise stated in the General Terms and Conditions.
If any gift is provided with the goods that the Buyer does not use, the Buyer is obliged to contact VIKTRY in advance and inform her that he is not interested in the gift. In such a case, the goods will be sold to the Buyer without this gift. If he does not do so and accepts this gift, the Buyer is obliged to return this gift in the event of withdrawal from the contract according to Article IV, point 1 of the General Terms and Conditions.

The concluded contract is archived by the Seller for a period of at least five years from its conclusion, but no longer than for the period according to the relevant legal regulations, for the purpose of its successful fulfillment and is not accessible to third parties. Information on the individual technical steps leading to the conclusion of the contract can be found in these General Terms and Conditions, where this process is clearly described.

2. Delivery of the object of purchase
With the purchase contract, VIKTRY undertakes to hand over the item that is the subject of the purchase to the Buyer and enable him to acquire ownership of it, and the Buyer undertakes to take over the item and pay the purchase price to VIKTRY.

VIKTRY reserves the right of ownership to the item, and therefore the Buyer becomes the owner only after full payment of the purchase price. Similarly, this rule applies in the case of purchasing a license or service.

VIKTRY will hand over the item, as well as the documents related to the item, to the Buyer and enable the Buyer to acquire ownership of the item/license in accordance with the contract.

VIKTRY will fulfill the obligation to hand over the item to the Buyer if it allows him to handle the item at the place of performance and notifies him in time.

If VIKTRY is to send the item, it will hand over the item to the Buyer entrepreneur by handing it over to the first carrier for transportation for the Buyer and enable the Buyer to exercise the rights from the transport contract against the carrier, VIKTRY will hand over the item to the Buyer - consumer at the moment when the item is handed over to him by the carrier.

If VIKTRY delivers a larger quantity of items than was agreed upon, the purchase contract is also concluded for the excess quantity, unless the Buyer has rejected it without undue delay.

VIKTRY will hand over the purchase item to the Buyer in the agreed quantity, quality and design.

If it is not agreed how the thing should be packed, VIKTRY will pack the thing according to customs; if they are not, then in a manner necessary for the preservation of the thing and its protection. In the same way, VIKTRY will prepare the item for transport.

With regard to the minimisation of damages and the provision of trouble-free supply, VIKTRY reserves the right to send the goods to the Buyer who, within one order and/or on one day, ordered goods for a total value exceeding CZK 100,000 incl. VAT, only after full payment of the total purchase price. Once the Buyer has paid the total purchase price of the purchased goods, VIKTRY will carry out the shipment in accordance with the Buyer's requirements specified in the order.

3. Passing of the risk of damage
A thing is defective if it does not have the agreed properties. The fulfillment of another item and defects in the documents necessary for the use of the item are also considered a defect.

The Buyer's right from defective performance is based on a defect that the item has when the risk of damage passes to the Buyer, even if it becomes apparent only later. The Buyer's right will also be based on a defect that arose later, which VIKTRY caused by breaching its obligation.

If possible, the buyer will inspect the item as soon as possible after the risk of damage has passed to the item and make sure of its properties and quantity. He is obliged to inform VIKTRY of any detected defects and deficiencies without undue delay.

The risk of damage passes to the Buyer upon acceptance of the item. It has the same effect if the Buyer does not take over the thing, even though VIKTRY has allowed him to dispose of it.

Damage to property that occurred after the risk of damage to property has passed to the Buyer does not affect his obligation to pay the purchase price, unless VIKTRY caused the damage by breaching its obligation.

If a party delays taking over the thing, the other party has the right to sell the thing after prior notice to the account of the delayer in a suitable way, after providing the delayer with an additional reasonable period for taking over. This also applies if the party delays payment, which is conditional on the delivery of the item.

4. Liability of VIKTRY
VIKTRY responds to the Buyer that the item has no defects upon receipt. In particular, VIKTRY responds to the Buyer that at the time the Buyer took over the item,
a. the thing has the properties that the parties have agreed upon, in the absence of this agreement, that it has such properties that VIKTRY or the manufacturer has described or that the Buyer expected with regard to the nature of the goods and based on the advertising carried out by them;
b. the item is suitable for the purpose that VIKTRA states for its use or for which the item of this type is usually used;
c. is the thing in the corresponding quantity, measure or weight; and
d. the matter complies with the requirements of legal regulations.
If a defect becomes apparent within twelve months of receipt, it is considered that the item was already defective upon receipt. The buyer is entitled to exercise the right from a defect that occurs in the consumer goods within twenty-four months of receipt, unless otherwise stated, but this does not apply to:
a. for an item sold at a lower price due to a defect for which a lower price was agreed;
b. on the wear and tear of the thing caused by its usual use;
c. in the case of a used item, a defect corresponding to the degree of use or wear and tear the item had when the Buyer took it over; or
d. if it follows from the nature of the matter.
The consumer takes note of the fact that if gifts are provided together with the goods, it is possible to exercise the right against defects within 24 months only for the goods sold, but not for gifts provided together with the goods. In the case of these gifts, the consumer may exercise rights from defective performance only within 14 days from the day of receipt of the goods. The entrepreneur is not entitled to exercise rights from defective performance for gifts.

You can find more information in the Warranty, Returns & Exchanges Policy.

The right of defective performance does not belong to the Buyer, if the Buyer knew before taking over the item that the item had a defect, or if the Buyer himself caused the defect.

If the item has a defect for which VIKTRY is liable, and if it is an item sold at a lower price or a used item, the Buyer has the right to a reasonable discount instead of the right to exchange the item.

5. Material breach of contract
If a defect occurs within the specified period and if the defective performance is a material breach of the contract, the Buyer has the right to:
a. to eliminate the defect by supplying a new item without a defect or by supplying a missing item, if this is not unreasonable due to the nature of the defect, but if the defect concerns only a part of the item, the Buyer can only demand the replacement of the part; if this is not possible, he can withdraw from the contract. However, if this is disproportionate due to the nature of the defect, especially if the defect can be removed without unnecessary delay, the Buyer has the right to remove the defect free of charge;
b. to remove the defect by repairing the item;
c. for a reasonable discount from the purchase price; or
d. withdraw from the contract

The buyer shall inform VIKTRY of the right he has chosen upon notification of the defect, or without undue delay after notification of the defect. The choice made cannot be changed by the Buyer without VIKTRY's consent; this does not apply if the Buyer requested the repair of a defect that turns out to be irreparable. If VIKTRY does not remove the defects within a reasonable period of time or if it informs the Buyer that it will not remove the defects, the Buyer may demand a reasonable discount from the purchase price instead of removing the defect, or may withdraw from the contract.

If the Buyer does not choose his right in time, he has the same rights as in the case of an insignificant breach of contract - see below.

The buyer-consumer has the right to a reasonable discount even if VIKTRY cannot deliver a new item without defects, replace its part or repair the item, as well as in the event that VIKTRY does not remedy the situation in a reasonable time or that the remedy would cause significant difficulties for the consumer .

6. Minor breach of contract
If defective performance is a minor breach of contract, the Buyer has the right to have the defect removed, or to receive a reasonable discount from the purchase price.

As long as the Buyer does not exercise the right to a discount on the purchase price or withdraw from the contract, VIKTRY can supply what is missing or remove the legal defect. VIKTRY can eliminate other defects at its option by repairing the item or delivering a new item.

If VIKTRY does not remove the item's defect in time or refuses to remove the item's defect, the Buyer may request a discount from the purchase price, or may withdraw from the contract. The Buyer cannot change the choice made without VIKTRY's consent.

7. Breach of contract in general
The Buyer has the right to deliver a new item or replace a part even in the case of a removable defect, if he cannot properly use the item due to the repeated occurrence of the defect after repair (third complaint of the same defect) or for a larger number of defects (at least 3 defects at the same time). In such a case, the Buyer - consumer also has the right to withdraw from the contract.

Upon delivery of a new item, the Buyer returns the originally delivered item (including all supplied accessories) to VIKTRY at its expense.

If the Buyer did not report the defect without unnecessary delay after he could have discovered it during a timely inspection and sufficient care, the court will not grant him the right from defective performance. If it is a hidden defect, the same applies if the defect was not reported without undue delay after the Buyer could have discovered it with sufficient care, but no later than two years after handing over the item.

8. Quality Guarantee
With a quality guarantee, VIKTRY undertakes that the item will be suitable for use for its usual purpose or that it will retain its usual properties for a certain period of time. The indication of the warranty period or the period of use of the item on the packaging or in advertising also has these effects. A guarantee can also be provided for an individual part of the item.

The warranty period runs from the delivery of the item to the Buyer; if the item was shipped according to the contract, it runs from the time the item is delivered to the destination. If the purchased item is to be put into operation by someone other than VIKTRY, the warranty period starts from the day the item is put into operation, if the Buyer ordered the commissioning from VIKTRY together with the item or at the latest within three weeks of taking over the item and properly and timely provided for implementation services the necessary cooperation.

The Buyer has no right from the warranty if the defect was caused by an external event after the risk of damage to the goods has passed to the Buyer.

9. Subsequent sale of the purchased item
If the Buyer sells, donates or otherwise transfers the item purchased from VIKTRY to another person, he is obliged to inform VIKTRY about this.

If the Buyer does not inform VIKTRY about this, VIKTRY still considers this Buyer to be the owner of the item in question and the person to whom the rights from defective performance belong.

IV. WITHDRAWAL FROM THE CONTRACT
1. Withdrawal from the contract by the Buyer-consumer
The consumer has the right to withdraw from the contract within fourteen days. The period according to the first sentence runs from the date of conclusion of the contract and if it is about
a. purchase contract, from the day of acceptance of the goods;
b. a contract, the subject of which is several types of goods or the delivery of several parts, from the date of acceptance of the last delivery of goods; or
c. a contract, the subject of which is the regular repeated delivery of goods, from the date of acceptance of the first delivery of goods.
d. VIKTRY allows the consumer to withdraw via the email address viktry.thebrand@gmail.com, and VIKTRY will thus confirm the consumer's acceptance in text form without unnecessary delay. 

If the Buyer-Consumer withdraws from the contract, he shall send or hand over to VIKTRY without undue delay, no later than fourteen days from the withdrawal from the contract, the goods he received from VIKTRY at his own expense.

The goods should be returned by the Buyer-consumer complete, i.e. including all supplied accessories, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which the goods were received.

The purchasing consumer is liable to VIKTRY only for the reduction in the value of the goods, which occurred as a result of handling these goods in a way that is necessary to handle them with regard to their nature and characteristics.

In case of payment of the credit note in cash, VIKTRY may require the presentation of an identification card (OP or passport), in order to prevent damage and prevent the legalisation of proceeds from criminal activity. Without presenting any of these documents, VIKTRY may refuse to pay the funds.

If the Buyer-Consumer withdraws from the contract, VIKTRY will return to him without undue delay, no later than fourteen days from the withdrawal from the contract, all funds received from him on the basis of the contract in the same manner. If VIKTRY is entitled to compensation for a decrease in the value of the goods, this will be offset against the Buyer's claim for the refund of the purchase price.

If the Buyer-Consumer withdraws from the contract, VIKTRY is not obliged to return the received funds to the consumer before the Buyer-Consumer hands over the goods to it or proves that VIKTRY has sent the goods. The purchasing consumer is obliged to return the goods to VIKTRY without undue delay after withdrawing from the contract, but within 14 days at the latest.

The buyer-consumer acknowledges the fact that if gifts are provided with the goods, a gift contract is concluded between VIKTRY and the Buyer with the condition that if the right to withdraw from the purchase contract is exercised within 14 days, the gift contract becomes ineffective and the Buyer-consumer together with the returned goods, he is obliged to return the related gifts, including everything with which he was enriched. If these are not returned, these values will be understood as unjust enrichment of the Buyer-Consumer. If the release of the subject of unjust enrichment is not possible, VIKTRY has the right to monetary compensation in the amount of the usual price. In case of withdrawal from the gift contract, the purchase contract does not expire and the contracts are assessed separately from this point of view.

2. Withdrawal from the contract by VIKTRY in the event of an error in the price of the goods
Apart from the cases provided by law, VIKTRY is entitled to withdraw from the contract in the event of an obvious error in the price of the goods.
It is possible to withdraw from the contract according to this point within 14 days from the day following the day of the conclusion of the purchase contract between the Buyer and VIKTRY, by VIKTRY canceling the order to the Buyer or notifying the Buyer in another way that it is withdrawing from the contract.

If the Buyer has paid at least part of the purchase price of the goods, this amount will be transferred back to his bank account no later than 14 days from the day following the day of withdrawal from the contract by VIKTRY.

V. INFORMATION SECURITY AND PROTECTION
Regarding the protection and processing of the Buyer's personal data by VIKTRY, this Privacy Policy applies.

VI. OPENING HOURS
Orders via the VIKTRY online store: 24 hours a day, 7 days a week.
In the event of an information system failure or force majeure, VIKTRY is not responsible for non-compliance with the operating hours of the e-shop.

VII. PRICES
All prices are contractual. In the VIKTRY online e-shop, prices are always up-to-date and valid in Czech currency (CZK), with the exception of cases where an incorrect price is indicated, see the provisions below in this article. The currency of the e-shop depends on the location of the Buyer and can be changed in the currency menu in the footer.

The prices listed for individual products are final, i.e. including any VAT, or all other taxes and fees that the Buyer must pay in order to obtain the goods, however, this does not apply to any fees for transport, cash on delivery and costs for communication by remote means, which are only indicated within the so-called shopping basket, and the amount of which depends on the choice The buyer.

However, the buyer takes into account that the final prices for the products are given after rounding to whole crowns in accordance with the relevant legal regulations, so in specific situations there may be a slight deviation in the final sum of all purchased products from the stated purchase price, this is given precisely due to rounding to whole crowns. Detailed breakdown of the purchase price, incl. pennies, is always listed in the Buyer's basket.

Promotional prices are valid until VIKTRY stocks are sold out or, when specifying the number of pieces of promotional merchandise, until the specified number of promotional merchandise is sold out or until the end of the promotion, whichever occurs first.

The original price (typically displayed on the website as a cross-out when informing about the discount) means the lowest price in the last 30 days before the discount, for which the goods/service/license in question (hereinafter referred to as "Goods") was offered by VIKTRY on its e-shop.

The calculation of the original price does not take into account individual price discounts and price discounts that are not included directly in the current selling price of the given Goods (i.e. they are not provided automatically and across the board like e.g. discount codes). The original price calculated in this way remains valid even if the Goods are discounted several times over a shorter time horizon, but for a maximum period of 90 days.

The Buyer acknowledges that there may be cases where the contract between VIKTRY and the Buyer is not concluded, especially in the event that the Buyer orders goods or related services (transportation, extended warranty insurance, etc.) at a price published by mistake as a result of an internal error information system of VIKTRY or misconduct of VIKTRY personnel. In such a case, VIKTRY is entitled to withdraw from the purchase contract, even after the Buyer has received an e-mail confirming his order, of which VIKTRY informs the Buyer without undue delay.

Examples of when an erroneously published price may occur are in particular the following:
• the price of the goods is incorrect at first glance (e.g. it does not take into account the purchase price or the usual price of the goods);
• one or more figures remain or are missing from the price of the goods;
• the discount on the goods exceeds 50%, without the goods being part of a special marketing campaign or sale marked with a special symbol and advertising the corresponding amount of discounts.
• VIKTRY points out that the VIKTRY information system automatically indicates that the goods are discounted, or about goods on sale, etc. In case of doubt as to whether the goods are really discounted or there is an obvious mistake in the price of the goods, the Buyer is therefore obliged to contact VIKTRY and verify the information about the correctness of the price.

VIKTRY reserves the right to declare the purchase contract invalid if there has been misuse of, among other things, personal data, ID/TIN data, misuse of a payment card, etc., or due to the intervention of an administrative or judicial authority, the Buyer will be informed of such a procedure.

Furthermore, VIKTRY reserves the right to declare the purchase contract invalid if there is an unauthorised use of a discount or similar voucher in violation of its terms, especially in cases where:
• the discount voucher is used for goods other than those for which it was intended;
• the discount voucher is used in conjunction with another discount, even though the addition of these discounts was not expressly prohibited;
• the discount voucher is used for a purchase that does not reach the minimum set price;
• VIKTRY finds out that the discount voucher has already been used.

The Buyer acknowledges that in the mentioned cases the purchase contract cannot be validly entered into, and at the same time the Buyer acknowledges that VIKTRY is entitled to demand, among other things, unjustified enrichment.

VIII. ORDERING
It is possible to order through the VIKTRY electronic store (hereinafter referred to as the "e-shop");

The buyer will be informed about the expected delivery time of the ordered goods via e-mail. The length of delivery of the ordered goods and the shipping price depends on the shipping method that the Buyer chooses in the second step of the order within his basket. The Buyer acknowledges that the estimated delivery time may change depending on the logistical options of VIKTRY and/or its carriers, of which VIKTRY will inform the Buyer immediately.

IX. PAYMENT TERMS
VIKTRY accepts the following payment methods: VISA, MasterCard, AMEX, ApplePay, GooglePay, PayPal.

The goods remain in VIKTRY's possession until full payment of the purchase price, but the risk of damage to the goods passes when the Buyer takes over the goods.

The Buyer's invoicing data cannot be changed after the order has been sent.

VIKTRY reserves the right to offer the Buyer only selected payment methods at its own discretion.

In case of payment by payment card at the branch, the Buyer is obliged to hide the data on his payment card and his PIN code.

Money Back
If the Buyer withdraws from the concluded contract with VIKTRY or if funds are returned to the Buyer for another reason, VIKTRY will return the funds received from him under the contract to the Buyer in the same manner. The buyer is responsible for the correctness of the information for the return of funds, which is communicated to VIKTRY in the event that it is not possible to return the funds in the same way as the payment for the order was made (e.g. the customer paid in cash at the store or to the courier, the customer's payment card has expired and VIKTRY does not have the Buyer's other payment information available), or in the event that VIKTRY, based on its own discretion, complies with the Buyer's request for a change in the method of refunding funds.

X. DELIVERY CONDITIONS
1. Methods of delivery
VIKTRY method of transport is Zásilkovna for the Czech Republic and their partners for other countries. In the event of force majeure or failure of the information system, VIKTRY is not responsible for delayed delivery of goods.

2. Other conditions
When picking up an order paid for in advance, VIKTRY or its contractual partner may require the presentation of an identification card (OP or passport), in order to prevent damage and to prevent the legalization of proceeds from criminal activity. Without presenting any of these documents, VIKTRY or its contractual partner may refuse to issue the goods. This authorization follows from § 2900 of the Civil Code, which stipulates the obligation of prevention and prudence.

Upon receiving the goods, the buyer is obliged to check the condition of the shipment (number of packages, integrity of the tape with the company logo, damage to the box) according to the attached consignment note, together with the carrier. The buyer is entitled to refuse acceptance of a shipment that is not in accordance with the purchase contract because the shipment is, for example, incomplete or damaged. If the Buyer takes over the shipment damaged in this way from the carrier, it is necessary to describe the damage in the carrier's handover report.

An incomplete or damaged shipment must be reported immediately by e-mail to the address viktry.thebrand@gmail.com, a damage report must be drawn up with the carrier and sent without undue delay by fax, e-mail, or post to VIKTRY. An additional complaint about the incompleteness or external damage of the shipment does not deprive the Buyer of the right to complain about the item, but it gives VIKTRY the opportunity to prove that it is not a violation of the purchase contract.

XI. WARRANTY CONDITIONS
The warranty conditions for goods are governed by the VIKTRY Complaints Regulations and the relevant legal regulations of the Czech Republic. A proof of purchase is usually used as a warranty certificate (for details, see this page).

XII. FINAL TERMS
Relationships and any disputes that arise on the basis of the contract will be resolved exclusively according to the law of the Czech Republic and will be resolved by the relevant courts of the Czech Republic. The UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply in accordance with Article 6 of this Convention.

Any disputes between VIKTRY and the Buyer can also be resolved out of court. In such a case, the Buyer - consumer can contact the subject of out-of-court dispute resolution, which is, for example, the Czech Trade Inspection, or resolve the dispute online through the dedicated ODR platform. You can find more information about out-of-court dispute resolution here. Before proceeding to an out-of-court settlement of the dispute, VIKTRY recommends that the Buyer first contact VIKTRY to resolve the situation.

The contract is concluded in the Czech language. If a translation of the text of the contract is created for the buyer's needs, the interpretation of the contract in the Czech language applies in the event of a dispute over the interpretation of terms.

These General Terms and Conditions, including their parts, are valid and effective from 1st of January 2023 and cancel the previous version of the General Terms and Conditions, including their parts, and are available electronically at https://viktry.cz.